You should say where the shop is, when you went to the shop, what service you received from the staff, and explain how you felt about the service.
The model answers below are taken from a members-only video lesson.
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Download the audio track and full transcript of the lesson here:
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Speaker: Finn
I’d like to talk about a local electronics repair shop called The Tech Hub, which is just a short walk from the main train station in my town. I actually went there about a month ago because the screen on my laptop had completely given up on me right when I had a massive deadline looming.
What really stood out was how straightforward the service was. I walked in pretty stressed, expecting to be told it would take weeks or cost a fortune. But the guy behind the counter—I think his name was Mark—was incredibly cool about it. He didn’t try to baffle me with technical jargon; he just took a quick look, told me exactly what was wrong, and gave me a fair quote right there on the spot.
But the best part was that he actually went the extra mile. He noticed I had a lot of dust in the cooling fans, which was making the laptop run pretty loud, and he cleaned it all out for free while he was replacing the screen. He even stayed open ten minutes late that evening just so I could swing by and pick it up after work, since he knew I needed it for my project the next morning.
Honestly, I left the shop feeling a massive sense of relief. It’s so rare to find a business that’s actually honest and genuinely wants to help you out rather than just squeezing as much money out of you as possible. It really took the pressure off my week, and I’ve been telling anyone who’ll listen that they should go there if they have any tech issues.
Speaker: Blondie
I’d like to talk about a really positive experience I had at a boutique skincare shop called Glow Theory, which is tucked away in a quiet side street in the city center. I actually stumbled upon it about three months ago when I was hunting for a birthday gift for my sister, but I ended up getting a bit of a ‘retail therapy’ session for myself as well.
The moment I walked in, I was struck by how welcoming the atmosphere was—it didn’t have that intimidating, clinical feel that some high-end beauty stores have. A consultant named Elena approached me, and honestly, the service was second to none. Instead of immediately pushing their bestsellers or most expensive gift sets, she took the time to ask about my sister’s skin type and even my own daily routine.
What really stood out was her product knowledge. I’m quite picky about ingredients, and she was able to explain the benefits of various serums without sounding like she was reading from a manual. She even gave me several generous samples to try at home before committing to a full-sized bottle, which is quite rare these days. She was incredibly patient, even though I was being quite indecisive, and her advice felt sincere rather than salesy.
In terms of how I felt, I left the shop feeling remarkably valued as a customer. In an era where everything is becoming automated or self-service, having that kind of personalized, face-to-face interaction was such a breath of fresh air. It really boosted my mood, and it’s safe to say they’ve earned my loyalty—I haven’t stopped recommending the place to my friends ever since.
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